This Privacy Policy sets out how VHL UK/ Ireland (“we”, “us”, or “our”) uses and protects any personal data that you provide to us when using this website.
We are committed to ensuring that your privacy is protected in full compliance with the UK GDPR and the Data Protection Act 2018.
- What Personal Data We Collect
We only collect personal data that you explicitly choose to send to us. This includes:- Contact Information:
Your name, email address, and any details you provide only if you contact us via an online form or email link. We do not collect any information that you provide to another website, in the event that you are redirected to that site during your session - Online Identifiers:
Unique identifiers provided by our aggregate Google Analytics setup (as detailed in our Cookie Policy).
- Contact Information:
- How We Use Your Data
We will only use your personal data for clear, specific purposes, which include:- Responding to any enquiries or messages you send us.
- Analysing website performance via aggregate, anonymised visitor statistics to improve our charity’s digital resources.
- Fulfilling our legal and regulatory duties as a registered UK charity
We do not use your data for commercial marketing, profiling, or automated decision-making. We do not sell, rent, or trade your personal data with third parties
- Lawful Basis for Processing
Under the UK GDPR, we rely on the following legal bases to process your information:- Legitimate Interests:
To manage and reply to direct enquiries sent through our website, and to monitor basic website performance - Consent:
Where you explicitly opt-in to provide your data (such as signing up for a specific update or submitting a form).
- Legitimate Interests:
- Data Security and Retention
We maintain secure technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure
We only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, or to meet our legal obligations as a charity. Website analytical tokens are automatically managed in line with the fixed durations listed in our Cookie Policy. - Your Legal Rights
Under UK data protection laws, you have specific rights regarding your personal data. These include the right to:- Request access to a copy of the personal data we hold about you.
- Request that we correct any inaccurate or incomplete data.
- Request that we delete your personal data from our systems.
- Restrict or object to our processing of your data
To exercise any of these rights, please contact us using the Contact Us page on our website
- Contact and Complaints Procedure
If you have any questions regarding this Privacy Policy, our data management practices, or wish to raise a concern, please contact us directly via our Contact Us page on our website:
We maintain a formal procedure to address data protection enquiries or complaints within 30 days of receipt. If you remain unsatisfied with our response, you retain the legal right to lodge a formal complaint with the UK supervisory authority- Supervisory Authority: UK Information Commissioner’s Office (ICO)